Last updated: 29 October 2026
This page explains how to reach us about an order, a return, a payment or a privacy request, and how quickly you can expect a reply.
We use a single inbox for all enquiries: orders@rijuvenation.store. Please add one of the following subject lines so your message is routed correctly:
We aim to reply within 2 business days, Monday to Friday, excluding public holidays. Returns, refunds and courier escalations can take longer; we will tell you what to expect when we reply.
To help us find your order quickly, include:
Never send us your full card number, CVV, UPI PIN, net banking password or a one-time password (OTP). We will never ask for them by email, phone or message. If someone claiming to be from Rijuvenation asks for them, do not reply and tell us.
You can return most items within 15 days of delivery, free of charge, if they are unworn, unwashed and unused, with all tags attached and in their original packaging. Email us with the subject "Return or exchange" and your order number, and we will arrange a pickup where our courier partners offer one or explain how to send the item back.
Nothing on this page limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.
We ship within India only, using Blue Dart and Delhivery. Standard delivery takes 5 to 7 business days from dispatch. Shipping is currently free on all orders. Delivery estimates are not guarantees; weather, festivals, strikes and remote addresses can add time.
When your order is dispatched we email you a tracking link. If you need to change the delivery address, message us as soon as possible. We can only change it before dispatch.
Payments are processed by Razorpay. You can pay by UPI, credit or debit card, net banking and the wallets Razorpay supports. Prices are shown in Indian Rupees (INR) and include applicable taxes. We do not receive or store your full card number, CVV, UPI PIN or bank credentials.
If a payment fails but money leaves your account, it is usually reversed automatically within 5 to 7 business days. If it is not, email us with the date, the amount, the payment method and any reference number from Razorpay or your bank, and we will investigate.
For a GST invoice, email us with your order number and GSTIN before your order is dispatched.
Under the Digital Personal Data Protection Act, 2023 you can ask us to confirm what personal data we hold about you, to correct it, to erase it, or to withdraw consent. Email us with the subject "Privacy request" and tell us what you want. We may ask you to verify your identity before we act.
Our Privacy Policy explains what we collect, why and for how long. Read it at /pages/privacy.
If you have a complaint about an order, our service or content on the store, email our Grievance Officer at orders@rijuvenation.store with the subject "Grievance", or write to:
We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt. If we need more time, we will tell you why and when to expect a decision.
For privacy complaints, we acknowledge within 3 business days and resolve within 30 days, as described in the Privacy Policy.
Our Terms of Service at /pages/terms and Privacy Policy at /pages/privacy set out the rules that apply when you shop with us.
If a page is broken, a price looks wrong, or you see content that should not be on the store, email us with the link and a screenshot. If you think you have found a security problem, tell us privately first so we have a chance to fix it before it is discussed publicly.
We may update this page when our contact details or processes change. The new version will be posted here with a new "Last updated" date.